Solving Business Problems
December 11, 2017

We spent a day with one of our mentees for the 2018 Mentorship program to try and understand what her day looks like and what she does at work.

Name: Naomi Mphela

Age: 33

Place of Birth: Polokwane

Job Title: Incident Duty Manager

What does your typical day in the office look like? Manages the Incident Management process to restore normal service operation as quickly as possible to minimize the impact to business operations.

What does a person need to study to be a n Incident Duty Manager? IT/Telecommunications Diploma & ITIL Foundation

Why did you choose a career in ICT? I get to work at any company because ICT is everywhere

Where do you see yourself in 5 years’ time? As an  expert& asset in my career and  the company that I will be working for, being trusted with more responsibility and important decisions

What do you love the most about your job? Assisting in resolving issues

What advice would you give you a young female who wants to be an Incident Duty Manager?  You must have strong verbal communications skills and have confidence in oneself.

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